Solution Brief

SAP Application Lifecycle Management (ALM) encompasses the complete lifecycle of IT solutions through a phase-based approach: requirements analysis, design, construction and testing, deployment, operations and optimization. In this context, the application lifecycle management ( ALM, born under the ITIL framework ) becomes a key concept that allows the CIO to demonstrate the value of the technology to the rest of the organization.

Solutions Offering

SAP Solution Manager for Application Lifecycle Management processes :

Solution Documentation

Solution Implementation

Template Management

Test Management

IT Service Management (ITSM)

Change Control Management

Application Operations

Business Process Operations

Maintenance Management

Custom Code Management

Upgrade Management

Our competency

EIM Solutions, for each of our engagement we implement SAP solution manager. We have packaged implementation offerings for Solution manager based on components chosen by customer.

As a technnical prerequisite, solution manager is necessary in the IT landscape. However, SAP solution manager has much more potential to automate and streamline multiple IT processes,based on the ITIL best practices. We conduct workshop elaborating benefits of solution manager.

As a project team, we ensure that Solution manager is used fully for project execution as well as we establish processes for the ongoing usage.

In case customers are running other applications which has overlapping functionalities with Solution Manager (e.g. Support desk, Issue management), we establish seamless integration with solution manager.
We integrate solution manager with SAP BI system for quick analysis of various KPIs such as Business process monitoring, System monitoring, Service/SLA adherance and more.

Services Offering

SAP Solution Manager Implementation for various components as :

Project Management

Document Implementation

CharRM, CTS+

ITSM- Service catalogue, KPI dashboards, ITIL alignment, ITSM Analytics

Testing Management

Business Process Monitoring and Process
Management

Early Watch Reports

Help Desk

Documentation ( configuration and Business Process)

Hana specific features

Fiori UIs for Solution Manager

BPCA ( Business Process Change Analyzer)

Alert Configuration ( Hardware Alert)

SAP Solution Manager Upgrade to 7.2

SAP Solution manager reporting with SAP BI

SAP Solution manager support and enhancements

SAP Solution Manager integration with other applications

References

Bamburi Cements

Kenya Power Generation

Geothermal Development Corproation

Africa Union

National Social Security Fund Kenya

Cooperative Bank, Kenya

For more references and case studies

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