SAP ALM Solution Brief
SAP Application Lifecycle Management (ALM) encompasses the complete lifecycle of IT solutions through a phase-based approach: requirements analysis, design, construction and testing, deployment, operations and optimization. In this context, the application lifecycle management ( ALM, born under the ITIL framework ) becomes a key concept that allows the CIO to demonstrate the value of the technology to the rest of the organization.
SAP ALM Solutions Offering
SAP Solution Manager for Application Lifecycle Management processes :
IT Service Management (ITSM)
Change Control Management
Business Process Operations
Custom Code Management
EIM Solutions, for each of our engagement we implement SAP solution manager. We have packaged implementation offerings for Solution manager based on components chosen by customer.
As a technnical prerequisite, solution manager is necessary in the IT landscape. However, SAP solution manager has much more potential to automate and streamline multiple IT processes,based on the ITIL best practices. We conduct workshop elaborating benefits of solution manager.
As a project team, we ensure that Solution manager is used fully for project execution as well as we establish processes for the ongoing usage.
In case customers are running other applications which has overlapping functionalities with Solution Manager (e.g. Support desk, Issue management), we establish seamless integration with solution manager.
We integrate solution manager with SAP BI system for quick analysis of various KPIs such as Business process monitoring, System monitoring, Service/SLA adherance and more.
SAP Solution Manager Implementation for various components as :
ITSM- Service catalogue, KPI dashboards, ITIL alignment, ITSM Analytics
Business Process Monitoring and Process
Early Watch Reports
Documentation ( configuration and Business Process)
Hana specific features
Fiori UIs for Solution Manager
BPCA ( Business Process Change Analyzer)
Alert Configuration ( Hardware Alert)
SAP Solution Manager Upgrade to 7.2
SAP Solution manager reporting with SAP BI
SAP Solution manager support and enhancements
SAP Solution Manager integration with other applications
Kenya Power Generation
Geothermal Development Corproation
National Social Security Fund Kenya
Cooperative Bank, Kenya
For more references and case studies
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