SAP CRM solution enables clients to capitalize on customer insight, improve front-line efficiency, streamline critical business processes across customer touch points, and quickly adapt to changing business and customer needs
SAP CRM’s Service module encompasses most activities that are involved in SAP ECC’s SM & PM Modules. They include Service Order Management, Repairs & Returns Management, Service Contracts Management and Equipment and Installed Base Management.
Automating Business Process using Workflows.
We have proven expertise in installing solutions around CRM Business Suite and SAP NetWeaver.
We also have experience in deploying, managing, and delivering complex application landscapes and system integration capabilities through SAP PI and Middleware, Enterprise Portal and CRM Analytics;
We offer CRM consulting implementation, upgrade and deployment, and ongoing support to clients . Our business model encompasses several industry specific processes with functionality designed to meet the individual needs of diverse industry groups.Our CRM for utilities delivers full range of functions which enables:
• Workflow automation for customer service
• Better meter reading to improve capacity planning
• Unique collecting documentation for billing and invoicing
• Improved collecting and dunning processes to smooth contract accounting
SAP CRM Marketing
SAP CRM Sales
SAP Customer Interaction Center
SAP CRM eCommerce/Web Channel
SAP CRM Migration
SAP CRM Developments
SAP CRM Forms
EIM Solutions Limited, a certified SAP Gold Partner,providing best-in-class, innovative and cost effective business transformative IT solutions